Refund policy

Thank you for shopping with Prinuva.

We are committed to providing high-quality digital products and a transparent shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Digital Products

All products sold on Prinuva are digital products delivered electronically. No physical products are shipped.

Due to the nature of digital products, all purchases are generally final and non-returnable once the download link has been accessed or the product has been delivered.

Refund Eligibility

A refund may be considered only in the following situations:

* You were charged more than once for the same order.
* You did not receive your digital product due to a verified technical issue that cannot be resolved by our support team.
* You purchased the same product multiple times by mistake.
* The downloaded file is corrupted or inaccessible, and we are unable to provide a working replacement within a reasonable timeframe.

Non-Refundable Situations

Refunds will not be provided for:

* Change of mind after purchase.
* Accidental purchases.
* Failure to read the product description before purchasing.
* Compatibility issues where system requirements were clearly stated.
* Dissatisfaction with personal preferences or expectations.
* Inability to use the product due to lack of required software or knowledge.
* Products that have already been successfully downloaded or accessed.

Technical Support

If you experience any issues accessing your purchase, please contact our support team. We will make every reasonable effort to resolve download or access issues promptly.

Refund Request Process

To request a refund, please email us within 7 days of your purchase with:

* Order number
* Registered email address
* Reason for the refund request
* Screenshots or supporting information (if applicable)

Each request will be reviewed individually.

Refund Processing

If a refund is approved, it will be processed to the original payment method.

Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Fraud Prevention

Prinuva reserves the right to refuse refund requests in cases of suspected fraud, misuse, abuse of our refund policy, or repeated refund requests.

Contact Us

For any questions regarding this policy, please contact:

Email: supportprinuva@gmail.com